Furniture USA Store Policies
Delivery & Shipping Policies
Delivery & Shipping
Delivery & Shipping Address
Attempted Deliveries & Storage Charges
Limitations & Qualifications of Sale
International, Alaska, and Hawaii Orders
Site Errors; Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations
Backorders and Discontinuation of Stock
Full Service Delivery & Setup Upgrade Service
Delivery & Shipping Policies:
Furniture USA reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, camp sites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities etc. If your apartment complex or housing area is gated and requires an access code, please provide it to the delivery drivers when your delivery appointment is made. Missed appointments due to access issues are the responsibility of the customer and may result in a delivery cancellation fee ($50).
Delivery and Shipping:
California residents can choose between 3 shipping methods at check out: Store Pick-Up, Home Delivery (No Setup), or Full Service Delivery & Setup. FurnitureUSA.com is currently in the process of providing deliveries for out-of-state customers, but are unable to do so at this point in time. We apologize for any inconvenience. Please check back regularly. Delivery quotes, when available, can be found by entering your deliver-to zip code at checkout.
Furniture USA.com offers FREE Home Delivery (No Setup) within our local Sacramento-area region. Areas known to qualify for FREE Home Delivery include: Sacramento, Elk Grove, & West Sacramento among others. Click HERE to enter your zip code and see if you qualify. Non-local CA customers will receive Home Delivery; fees are dependent on location and merchandise ordered. We are currently unable to provide out-of-state delivery services. Please check back.
Our delivery team will bring your order to the ground level entrance of your home or apartment building. Setup and removal of debris is not included. At this time we are unable to provide haul-away services for old furniture, we apologize for any inconvenience.
Full-Service Delivery & Setup:
Local customers may qualify for Free Home Delivery! Full Service Delivery & Setup may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Fair Oaks, Folsom, Davis, Galt and more. FREE Home Delivery is offered on a discretionary basis and may be changed, or revoked at any time. Not all cities that qualify for Full Service Delivery & Setup will also qualify for FREE Home Delivery services. Enter your zip code at Checkout to see the available delivery options for your area. *Some exceptions apply, Furniture USA reserves the right to offer Free Delivery on a discretionary basis.
Furniture USA will provide all customers with an estimated delivery date within 48 hours of the order being placed. Furniture USA cannot guarantee the arrival date or time of your furniture. Estimations are made based on manufacturer stock at the time of the order and the manufacturer’s standard delivery times to our location in Sacramento. We will do our very best to communicate the status of your order every step of the way, and notify you by email if any changes in your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.
Delivery & Shipping Address:
FurnitureUSA.com is now able to accept sales with different billing and shipping addresses! All submitted orders are processed through our in-house fraud detection service for verification before payment is accepted and merchandise is ordered. Customers will receive email notifications from FurnitureUSA.com staff once the sales are approved for processing. This process may take up to 48 hours. Sales that cannot be verified may have been entered incorrectly or contain false information, these customers will be notified and their sales will be cancelled out. We do not accept payments over the phone. Please note, that for all online sales, the receiving party must provide our delivery drivers with a valid photo ID, and must be listed on the original sale order, or we will not release the merchandise. Additional documents may be requested for address verifications prior to a delivery being set. Failure to comply will result in the cancellation of the sale, cancellation of delivery, and storage, delivery, and/or restocking fees, at the discretion of Furniture USA. If you have any questions or concerns about these policies, please contact Furniture USA at 916-681-7936.
Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately. For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.
Shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation, the customer is responsible for any additional fees that multiple shipments may incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment and single fee.
Furniture USA is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a $75 fee will be charged in the event that the customer requires an address correction after a shipment has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that, in an effort to protect our customers from fraud, we will require proof of address when such requests are made.
Attempted Deliveries and Storage Charges:
If the customer schedules a delivery, but is not there to receive the merchandise, our shipping company will bill the customer for repeated delivery attempts. Often our shipping company will place the merchandise in a storage facility while they contact the customer to reschedule delivery. In the event that the shipping company charges Furniture USA for a storage or redelivery fee on behalf of absentee customers, Furniture USA will pass those charges on to the customer. Customers will be notified by email about the additional fee, and the credit card on file with Furniture USA will be charged. Please make every effort to be available to receive your merchandise at the scheduled time.
When an order is ready, the customer will be contacted by Furniture USA and informed that the order is ready to ship. Customers can then expect a call from the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storages fees may be applied by the shipping company. In the event that the shipping company charges storage fee, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.
Furniture USA offers no hassle returns on most items. Returns will be accepted within 7 days of delivery, less shipping costs. All items must be in original packaging and unassembled. Items not in original packaging, or merchandise that has been assembled, cannot be returned. Merchandise must be in like-new condition in order for customers to receive full credit.
Exceptions to our Return Policy include:
Upon return, furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 10% will be applied for all returns. Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) are also the responsibility of the customer and will be deducted from the refund amount. In addition there is a 10% restocking fee which will be deducted from your refund on all drop-ship orders. Customers are also welcome to bring merchandise to Furniture USA for a speedier and less costly return process. No refunds are available for merchandise that is not en-route back to Furniture USA by the end of the 7th day from the delivery date.
If returning items need to be picked up from your home, you will be charged a pickup fee. The initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check within ten (10) business days of receiving returned merchandise in its original condition. Refunds by credit card will post to your account within three (3) business days of receiving returned merchandise in its original condition.
When a damaged item has been replaced, the customer is responsible for returning the original, damaged merchandise (in original box/wrapping), within 14 days of receiving the replacement item. Please be advised that the shipping company will not accept items for shipment unless they are properly packaged. If Furniture USA does not receive the returned items within 14 days, your credit card will be charged for the replacement item. These fees are not refundable.
All items come with a manufacturer’s warranty. Customers are responsible for shipping fees to manufacturer for exchange or repair. Additional 5-Year Accident Protection Warranties can be purchased at the time your order is placed, or before the merchandise is delivered. For more information, please call (916) 681-7936.
If your item was damaged during shipping we will replace the damaged item for the same model at no cost to you. Furniture USA must be notified of damage and intention to return within 24 hours of receiving delivery.
For your own protection, be sure to note any outside or packaging damage with the shipper at time of delivery. We do not accept exchanges based on color preferences. Please note that computer displays and lighting conditions may affect the accuracy of product images. Furniture USA does not accept returns based on color preference alone.
Furniture USA will accept the exchange of defective or damaged furniture within 7 days of delivery. We reserve the right to repair or replace any part(s) found to be defective in workmanship for up to one year. All items must be inspected by a Furniture USA representative before the claim can be submitted.
The following are not manufacturer defects:
Limitations and Qualifications of Sale:
The customer understands that Furniture USA will give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, port closures, out of stock products, back ordered products, or any other factors beyond Furniture USA’s control. Furniture USA makes no delivery time guarantees. No compensation is available for back orders and/or delayed orders.
All claims of damage, defects, insufficiency, impairment, or mis-shipped merchandise must be received by Furniture USA in writing within 2 days after the customer receives the merchandise.
The customer and Furniture USA agree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.
All merchandise must be paid in full before deliveries can be scheduled. Delays in shipping on behalf of the customer may result in a 10% storage fee.
The only warranties on merchandise sold, are the manufacturer’s warranty, express or implied as to the manufacture. Customer agrees to enforce all warranty rights with the manufacturer only and not with Furniture USA.
Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate. All are subject to change by manufacturer; Furniture USA will not be liable.
Orders placed on our online store are charged and processed quickly. Once an order is received, Furniture USA immediately places items into production, and processes the order for shipment from our stock or the manufacturer. Customers will receive notifications by email once sales are approved for processing, or if additional permissions or information is needed to proceed. This occurs within 48 hours of a sale being submitted through the website.
Orders may be cancelled by customer within 24 hours without incurring a processing fee. All customer-requested cancellations received after the 24 hour window will be charged a 5% fee, to cover Furniture USA’s processing costs. No exceptions.
If the furniture has been shipped from the manufacturer to Furniture USA, orders may not be cancelled. Please see our Return Policy for more details.
Items that have shipped from Furniture USA to the customer cannot be cancelled. However, you may take an advantage of our Return Policy.
We accept the following methods of payment: Credit card (Visa, MasterCard, and Discover).
Check card (also called debit cards, ATM cards or banking cards) with a Visa or MasterCard logo.
PayPal (Payment must be made within 24 hours, or the order will be automatically cancelled.).
We do not accept:
Credit cards issued by a foreign bank or with a foreign billing address.
Money orders, checks, cash on delivery (COD), or any other payment method not listed above.
Please Note: Your credit card will be charged upon order processing.
All online payments are held in 'pending' status until the sale has been approved for processing. Sales that have not yet been processed may be cancelled without penalty within 24 hours. Sales that have been processed and invoiced may be subject to fees if they're cancelled.
All online prices and promotions are for Furniture USA’s online (www.FurnitureUSA.com) purchases only. These prices and promotions are not applicable to in-store purchases where other promotions and discounts may apply. Many of our items are only available online. Please call (916) 681-7936 if you would like to check product availability.
International, Alaska, and Hawaii Orders:
At this time FurnitureUSA.com does not offer shipping to Hawaii, Alaska and outside of the continental United States.
Site Errors: Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations:
Furniture USA is proud to say that our employees make every possible effort to ensure that the information we provide is complete and accurate to the best of our ability. Unfortunately, mistakes can and do occur. For this reason, Furniture USA reserves the right to revoke any advertised offer and to correct for any errors or omissions (even after orders have been placed) at the time such errors are discovered.
Furniture USA cannot guarantee that information advertised online is without error, including pricing, images, availability, and/or colors shown. If we discover an error in pricing, they will be corrected and you will be notified of the changes as they pertain to your order. Discrepancies may result in Furniture USA offering customers a cancellation or store credit for the amount paid. Prices shown online do not include sales tax or delivery fees. You are responsible for any delivery fees or state taxes that apply to your order.
Backorders and Discontinuation of Stock:
If an item has been discontinued customers will be notified and given the option to cancel the order with no restocking fee. Back-ordered items must be approved by the customer prior to an order being finalized.
Our products are intended for home use only. There is no warranty for commercial use.
If your needs or preferences are very specific please call for a consultation before ordering.
Store Pick-Up Hours:
Monday to Saturday: 10am to 7pm
Sunday: 11am to 5pm
6700 Mack Road.
Sacramento, CA 95823 (map)
Please call 30 minutes ahead to schedule pick-up. We offer assistance loading furniture but customers are responsible for bringing blankets and ropes to secure their merchandise.
Store Pick-Up Requirements:
Store Pick-Up Timing:
Merchandise must be picked up within 30 days from the date of purchase (for in-stock items) or 30 days from the date that the merchandise arrives at our warehouse (for backordered items). In the event that no pickup attempt is made within this time-frame, the sale will be treated as a cancellation with a 40% restocking and storage fee applied. Remaining balance will stay as in-store credit and customers will be notified by phone and/or email.
All local deliveries are considered Home Deliveries, unless Full Service Delivery & Setup is specifically requested at time of purchase. ID will be checked at the time of delivery. We can only release products to a person whose name is specified on the order. For all Home Deliveries, the merchandise will be placed at the threshold of your home or garage. This service does not include setup or removal of trash. At this time, Furniture USA is unable to provide haul-away services, we apologize for any inconvenience. If you're concerned about placement, assembly or moving your merchandise, Furniture USA strongly encourages local customers to upgrade to our Full Service Delivery & Setup to ensure that your products are assembled and placed to your liking with little to no effort on your part. This upgrade is available for local deliveries only, and there is a fee.
Full Service Delivery & Setup (Sacramento-area only):
Full Service Delivery & Setup is available to local area customers for an additional fee. Please call us at (916) 681-7936 to ask about this upgrade before the date of shipping, or select it when you checkout with your product through our online portal. Full Service Delivery & Setup includes delivery of the package(s) inside of your residence, setup and trash removal. We offer the upgraded Full Service Delivery & Setup for local customers only. Fees are calculated at the time of checkout.
Furniture USA first opened its doors in South Sacramento in 1998, and since then has been recognized as a trusted name in the community. Over the years the business has seen ups and downs, but has persevered alongside the community and is now stronger than ever. Thanks to a reputation for furniture expertise and customer service, Furniture USA will soon expand its reach nationwide with the help of the new-and-improved ecommerce website. Furniture USA now has a fully operational online furniture store through the website: FurnitureUSA.com.
For the past 3 years, 2013-2015, Furniture USA has been acknowledged as the best name in furniture retail for Northern California thanks to the KCRA3 A-List. The expansive showroom and website feature every category of furniture imagineable, including: mattresses, mattress sets, bedroom collections, beds, dressers, nightstands, chests, dining room collections, dining tables, dining chairs, barstools, living room collections, sofas, loveseats, sectionals, chairs, recliners, occasional tables, lamps, rugs, accessories, home decor and so much more. With industry leading brand names like Ashley, AC Pacific, AICO, Coaster, Home Elegance, Najarian, New Classic, Pulaski, Serta, Tempurpedic, Whittier and so many more, customers are sure to find what they are looking for with Furniture USA or FurnitureUSA.com. Local customers may qualify for Free Delivery! Full Service Delivery & Setup may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Davis, Galt and others. Not all cities that qualify for Full Service Delivery & Setup will also qualify for FREE Home Delivery. Enter your zip code on the Checkout page to see what options are available in your area.
In addition to business, Furniture USA prides itself on employee participation in various community events and outreach programs. The store hosts the Salvation Army's Angel Tree event every year with the support of our customers and employees alike. Additionally, Furniture USA has regularly contributed to such causes as the Kids Can! Food Drive, Kids Day (a fundraiser for Shriners Hospitals for Children), the USMC's Toys-for-Tots event and many more. Be sure to check out the upcoming Community page to stay informed about current promotions, outreach opportunities, community events, charity auctions, and so much more! Thank you for choosing FurnitureUSA.com! You'll be glad you did.